Street Address
Denver, CO
Phone Number
WE’D LIKE TO WORK WITH YOU, WHAT ARE THE NEXT STEPS?
Please contact us directly for all quotes & inquiries:
Via our website contact form: click here
Our email address is: elish@elishwarlop.com
Our phone number is: (917) 696-2483
WHAT IS THE TIMELINE FOR GETTING A QUOTE?
We can send you our standard model pricing right away, and custom quotes typically take 3-5 business days to complete. Pricing is based on size, specific configurations, materials used, and the finishes selected. Finish samples can be provided after the order is placed and typically ship 2-4 weeks after receiving the deposit. Estimated lead times on orders begin once all details have been approved. Quotes are valid for 14 days, and prices are subject to change without notice.
CAN YOUR WORK BE CUSTOMIZED?
There are customization options for all of our products.
CAN YOUR LIGHTS BE UL LISTED?
Yes, however we do not list them automatically. We will ask you at the time of ordering if you will need the lamp to be UL listed.
CAN I SET UP A TRADE ACCOUNT?
Please Fill out our trade account form here, and if applicable, mail a current resale certificate to hello@elishwarlop.com.
WHAT ARE YOUR LEAD TIMES?
The lead times stated in our quote are estimates only. We try to account for all factors when creating timelines, but we cannot account for or anticipate every possible outcome.
Lead times vary depending on the product ordered. Please contact us for information pertaining to the specific item(s) of interest. Note that estimated lead times begin with the receipt of your payment and finalize the order details.
WHAT ARE YOUR SALES TERMS?
Orders require a 50-70% non-refundable deposit, depending upon the project quoted. The estimated lead time for projects begins with receipt of payment and finalization of the order details. All products must be paid in full before shipment. Checks must clear the bank before a project begins or the completed product ships.
WHAT TYPES OF MATERIALS DO YOU USE?
The materials are chosen for their ability to stand the test of time. Wood, metal, or porcelain are finished to highlight their natural qualities and allow them to age over time.
CAN I ORDER SAMPLES?
We will gladly provide samples of our standard finishes and ask that they are returned to us in the pre-paid envelope provided. Custom samples will only be provided upon request and subsequent to order placement. They may incur an additional charge.
WHAT IS YOUR WARRANTY?
Our products are guaranteed for one year against any mechanical defects or technical failures. Should an issue arise with your product, please contact us as soon as possible so we can determine the following steps, In most cases, we can replace or repair the defective component/item.
If you are unhappy with your purchase for any other reason, please contact us to schedule a meeting and let us know why. We always stand behind all our products and will work with you to determine the best solution.
Note that we cannot be held responsible for the following:
Changes/patina of the surface of unsealed metals
Changes or damage to the surface of porcelain or stone due to the use
Damage caused by improper care or cleaning solutions
Damage caused by exposure to weather or improper environmental conditions
Damage caused by improper assembly or installation
Damage caused by typical wear and tear, including but not limited to scratches, dents, etching, or stains.
WHAT IF I RECEIVE MY ITEM DAMAGED?
If you discover a defect after receiving your new item, please contact us immediately so we can work with you to fix the problem. Damages must be documented and reported within 24 hours of receipt.
If damage occurred during shipment, you would likely notice that the packaging is defective., In this case, the original packaging must be retained in order for a claim to be successfully processed. Make sure to photograph:
The product in its packaging (if possible)
The packaging itself
The damaged area or areas.
Please include wide shots, mid-range shots, and close-up details.
HOW DO YOU SHIP?
We ship our products worldwide and are happy to arrange shipment on your behalf with our preferred carriers. Long-distance delivery costs are determined via a quote. Domestic quotes can take up to a week, and international shipping quotes may take longer. All products must be paid in full prior to pick-up or shipment. Finished merchandise must be collected or shipped promptly, or storage fees may apply.
WHAT FORMS OF PAYMENT DO YOU TAKE?
We accept payment by check, wire transfer, ACH transfer, and credit card (Visa, Master Card, Discover, American Express). Service fees may apply. Projects paid by check will begin or ship once the payment clears the bank.
WHAT IS YOUR RETURN POLICY?
Because of our work's custom, made-to-order nature, we cannot accept returns or offer exchanges. If for some reason you have to cancel the order once it is placed, we can accommodate refunds, if we have not started the ordering and making process. We can work with you to refund any money that was not already spent. If we have completed the order, then cancellations are not permitted.